Orders & shipping
Order status, address changes, tracking help, pre-order timing.
How we support you
- Authenticated products with tagged QC photos on request
- Size guidance with real measurements and fit notes
- Clear returns within 30 days on unworn items
- Replies in 2–12 business hours (24h on heavy drop days)
Pick a topic to speed things up
Returns & refunds
Start a return or exchange. See eligibility and next steps.
Sizing & fit
Get measurements matched to your best-fitting hoodie.
Product & authenticity
Materials, care, and verification photos of tags and seams.
Wholesale / press
Partnerships, bulk orders, and media inquiries.
Send us a message
We reply Mon–Fri 10:00–18:00 ET. Typical response 2–12 hours.
Quick answers
How do I know I’m getting a real BAPE hoodie?
We verify source documents, inspect labels and seams, and match to confirmed references. On request, we provide QC photos of tags and build points for your piece.
Will the black fade after washing?
Wash cold, inside out. Tumble low or hang dry. Our tests show minimal fade with care. See each product’s care notes for print and fabric specifics.
Return window and conditions
30 days from delivery. Item must be unworn with all tags and QC seal intact. Start via “Returns & refunds” topic and include your order number.
Zip-up vs pullover fit
Zip-ups layer easier and vent heat; pullovers offer a cleaner silhouette. Check fit notes and measurements on each product card.
Looking for a specific colorway?
Black/White, Black/Grey, or accent pops — we’ll locate your size and confirm details before you buy.